You can cancel your purchase within 14 calendar days without giving a reason — as long as the license key has not been activated. Once activated, the product is considered used and cannot be refunded.

• Key has not been activated
• You received the wrong product
• Key is defective and cannot be fixed
• You were charged twice for the same order

• Key was already activated
• Software works but you changed your mind
• System does not meet technical requirements
• Installation failed due to instructions not followed

Approved refunds are sent using the same payment method used at checkout. Processing usually takes 3–5 business days depending on your bank or payment provider.

1. Email us

Contact us at [email protected]

2. Include details

Order number, checkout email, and a short description of the issue

3. Get a reply

Our team replies within 24 hours Monday–Friday

Can I cancel if the key has already been activated?

No. Once activated, the license is permanently linked to your device or Microsoft account and cannot be refunded.

What if my product key doesn't work?

Contact support with screenshots of the error. If the issue cannot be resolved, we will provide a replacement key or a refund.

I received the wrong product. Can I exchange it?

Yes. If the key has not been activated, we can exchange it for the correct product or issue a refund.

I was charged twice. What should I do?

We will verify the duplicate charge and issue a refund for the extra payment immediately.

Can I get a refund if my PC doesn't meet the requirements?

No. Please verify your system meets the software requirements before purchase, as incompatibility is not a valid reason for refund.

Does the 14-day withdrawal right apply to digital goods?

Yes, as long as the key has not been activated. Once activated, the product is non-returnable under EU Directive 2011/83/EU.