Refund and Returns Policy
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Return & Refund Policy
Last updated: November 1, 2025
At Digital License Store, we want every customer to feel confident when purchasing digital software licenses. For this reason, we offer a transparent refund policy that follows EU consumer law and industry standards.
1. Your 14-Day Right of Withdrawal
You can cancel your purchase within 14 calendar days without giving a reason, as long as the license key has not been activated. Once a key is activated, the product is considered used and can no longer be refunded.
2. When a Refund Is Approved
A refund is possible if:
- The product key has not been activated.
- You accidentally received the wrong product.
- The key is defective and our support team cannot fix the issue.
- You were charged twice for the same order.
3. When a Refund Is Not Possible
We cannot issue a refund if:
- The product key was already activated.
- The software is working and you simply changed your mind.
- Your system does not meet the technical requirements.
- The installation failed because the instructions were not followed.
4. How to Request a Refund
If you believe you are eligible for a refund, please contact us by email at:
[email protected]
To speed up the process, include:
- Your order number
- The email used during checkout
- A short description of the issue
Our support team will reply within 24 hours (Monday–Friday).
5. Refund Method & Timing
Approved refunds are always sent using the same payment method you selected at checkout. Processing time depends on your bank or payment provider, but it usually takes 3–5 business days.
6. Legal Notes for Digital Goods
Digital licenses are unique and permanently linked to a single device or Microsoft account once activated. Because activation cannot be reversed, the product becomes non-returnable after use. This policy follows EU Directive 2011/83/EU on digital content.
7. Need Help?
If you have any questions before or after purchase, our team is here to help:
Frequently Asked Questions (FAQ)
Can I cancel if the key has already been activated?
No. Once a license key is activated, it becomes permanently linked to your device or Microsoft account and cannot be refunded.
How do I request a refund?
Please email us at [email protected] including your order number, the email used during checkout, and a short description of the issue.
How long does the refund process take?
Approved refunds are processed through the same payment method used at checkout. Most banks complete the transaction within 3–5 business days.
What if my product key doesn’t work?
Contact our support team with screenshots of the error and the steps you followed. If the issue cannot be resolved, we will provide a replacement key or a refund.
I received the wrong product. Can I exchange it?
Yes. If the key has not been activated, we can exchange it for the correct product or issue a refund.
I was charged twice for the same order. What should I do?
We will verify the duplicate charge and issue a refund for the extra payment.
Can I get a refund if my PC doesn’t meet the technical requirements?
No. Please make sure your system meets the software’s technical requirements before purchase, as incompatibility is not a valid reason for refund.
Does the 14-day withdrawal right apply to digital goods?
Yes, as long as the license key has not been activated. Once activated, the product becomes non-returnable under EU Directive 2011/83/EU on digital content.
