Extended FAQ – Technical Details and License Usage
General Questions
What is Digital License Store?
Digital License Store is an authorized online shop for software licenses from leading brands such as Microsoft, Bitdefender, Kaspersky, Veeam, Panda, and ESET. We provide legal, secure, and cost-effective software licenses for individuals and businesses.
Are the licenses you offer genuine and legal?
Yes, all of our licenses are 100% genuine and legal. We are official resellers of these major software vendors, meaning our licenses are sourced directly from the respective providers.
How do I receive my license after purchase?
After purchase, you will receive an email containing your license key and invoice. Typically, licenses are delivered within 10 minutes but no later than 24 hours.
Can I use my software license on multiple devices?
This depends on the specific license. Some licenses allow installation on multiple devices, while others are limited to a single device. This information can be found in the product description.
Payment and Security
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other popular online payment systems. All transactions are secure and encrypted.
How do you protect my personal data?
We use SSL encryption to protect your personal data and payment information. For more details, please refer to our privacy policy.
Are my payment details stored securely?
No, we do not store any payment details. All payments are processed through trusted and secure payment providers.
Do you offer special payment terms for businesses?
Yes, we offer flexible payment options and discounts for business customers making bulk purchases. Please contact us for a customized offer.
Product Details and Licenses
What should I do if I don’t receive the license immediately?
If you haven’t received your license within 24 hours, please check your spam folder. If it’s not there, contact our support team at [support email], and we will assist you promptly.
Can I transfer a license to another PC?
This depends on the specific license. Many licenses, like those from Microsoft, can be transferred to a new PC, provided they are only used on one device at a time.
Is the software compatible with my operating system?
Compatibility details can be found in the product description. If you are unsure, feel free to contact us before making your purchase.
Can I extend my license once it expires?
Yes, we offer renewal options for certain software products. Check the product page or contact us for more information.
Will I receive updates and support for the software?
Yes, as long as your license is valid, you will receive updates and security patches from the manufacturers. Technical support is usually provided directly by the software vendors.
Delivery and Returns
How long does it take to receive my license?
Typically, you will receive your license within 10 minutes via email. In rare cases, such as holidays or weekends, it may take up to 2 hours. The maximum delivery time is 24 hours.
Can I cancel an order or request a refund?
Since we sell digital products, refunds are generally not available once the license key has been delivered. Please review your order carefully before completing your purchase.
What happens if the license doesn’t work or is invalid?
If there is an issue with your license, please contact our support team. We will either provide a replacement license or resolve the issue. In exceptional cases, a refund may be offered.
License Usage and Technical Support
Do you offer technical support for installation?
We provide basic installation guides. For more detailed technical support, we recommend reaching out to the respective software manufacturer’s support.
Can I use the software I purchased in other countries?
Most of our software licenses are globally valid. However, there may be regional restrictions depending on the manufacturer’s policies. Please check before purchasing.
What should I do if my license doesn’t work?
Contact our customer service team, and we will assist in resolving the issue or provide a replacement license if necessary.
Business Customers and Bulk Discounts
Do you offer bulk discounts for businesses?
Yes, we offer special discounts for businesses purchasing multiple licenses. Please contact us for a tailored offer.
Can I become a reseller?
Yes, we offer reseller programs. If you are interested in reselling our products, please contact us to learn more about the terms and conditions.
Do you offer discounts or promotions?
We regularly offer promotions and discounts on selected products. Sign up for our newsletter to stay updated on the latest deals.
Extended FAQ – Technical Details and License Usage
Licensing and Legal Questions
Are the products legally compliant?
Yes, our software licenses comply with EU regulations, including the European Court of Justice (ECJ) ruling on the resale of software licenses. This means licenses can be resold legally (as per the ruling C-128/11 of July 3, 2012).
What legal obligations do I have when purchasing and using software licenses?
As a buyer, you are required to use the software according to the terms of the license agreement. Any misuse or unauthorized resale of the license can result in legal consequences.
Partnership Programs and Collaborations
What advantages do I get from partnerships with brands like Microsoft, Bitdefender, Kaspersky, Veeam, ESET, and Panda?
Our partnerships with these renowned manufacturers guarantee that you receive only original and licensed software. We also have access to special offers and exclusive products, which you can benefit from as our customer.
Can I benefit from other partnership programs?
Yes, we are constantly expanding our partner network to offer you more advantages and a broader selection of products. Check our website regularly for updates on new partnerships and offers.
