{"id":3243,"date":"2025-07-01T03:31:56","date_gmt":"2025-07-01T03:31:56","guid":{"rendered":"https:\/\/digitallicensestore.com\/preguntas-frecuentes\/"},"modified":"2026-06-10T07:39:30","modified_gmt":"2026-06-10T07:39:30","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/digitallicensestore.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3243\" class=\"elementor elementor-3243 elementor-2174\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b96153 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5b96153\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-273b815\" data-id=\"273b815\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a138d elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"36a138d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/digitallicensestore.com\/es\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inicio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">|<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-34a7ff2 e-con-full e-flex e-con e-parent\" data-id=\"34a7ff2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-490ffed elementor-widget elementor-widget-html\" data-id=\"490ffed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"font-family:sans-serif;\">\r\n\r\n<!-- INTRO -->\r\n<div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.75rem 2rem;margin-bottom:1.25rem;text-align:center;\">\r\n  <p style=\"font-size:14px;line-height:1.8;color:#8aa8c8;max-width:680px;margin:0 auto;\">\r\n    Bienvenido a nuestra <strong style=\"color:#4A9EFF;font-weight:500;\">FAQ de licencias de software<\/strong>. Aqu\u00ed encontrar\u00e1 respuestas a las preguntas m\u00e1s importantes sobre entrega, instalaci\u00f3n, activaci\u00f3n, pagos, reembolsos y soporte.\r\n  <\/p>\r\n<\/div>\r\n\r\n<!-- GENERAL -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">General<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfQu\u00e9 es Digital License Store?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Una tienda online autorizada para licencias de software de Microsoft, Bitdefender, Kaspersky, ESET, Veeam y m\u00e1s \u2014 para particulares y empresas de toda Europa.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfLas licencias son aut\u00e9nticas y legales?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Todas nuestras licencias son 100% aut\u00e9nticas. Somos distribuidores oficiales que adquirimos directamente de los respectivos proveedores de software.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfC\u00f3mo recibo mi licencia tras la compra?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Recibir\u00e1s tu clave de licencia y factura por correo electr\u00f3nico \u2014 normalmente en <strong style=\"color:#4A9EFF;font-weight:500;\">10 minutos<\/strong>, y no m\u00e1s tarde de 24 horas.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo usar mi licencia en varios dispositivos?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Depende de la licencia concreta. La cobertura para uno o varios dispositivos se indica en la descripci\u00f3n de cada producto.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- PAGOS Y SEGURIDAD -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">Pagos & Seguridad<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Tarjetas de cr\u00e9dito, PayPal y otros sistemas populares de pago en l\u00ednea. Todas las transacciones son seguras y est\u00e1n encriptadas mediante SSL.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfSe almacenan mis datos de pago?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">No. No almacenamos ning\u00fan dato de pago. Todos los pagos se procesan a trav\u00e9s de proveedores seguros y de confianza.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfOfrec\u00e9is condiciones especiales para empresas?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Ofrecemos opciones de pago flexibles y descuentos para clientes empresariales. Cont\u00e1ctanos para una oferta personalizada.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- ENVIOS Y DEVOLUCIONES -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">Env\u00edos & Devoluciones<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfCu\u00e1nto tiempo tarda la entrega?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Normalmente <strong style=\"color:#4A9EFF;font-weight:500;\">10 minutos<\/strong>. En d\u00edas festivos o fines de semana puede tardar hasta 2 horas. El plazo m\u00e1ximo es de 24 horas.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo cancelar mi pedido o solicitar reembolso?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Al tratarse de productos digitales, no se realizan devoluciones una vez entregada la clave. Revisa tu pedido detenidamente antes de completar la compra.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfQu\u00e9 ocurre si la licencia no funciona?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Contacta con nuestro equipo. Te proporcionaremos una licencia de sustituci\u00f3n o resolveremos el problema. En casos excepcionales podemos ofrecer un reembolso.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">No he recibido mi licencia \u2014 \u00bfqu\u00e9 hago?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Comprueba primero tu carpeta de spam. Si no est\u00e1 despu\u00e9s de 24 horas, cont\u00e1ctanos en <strong style=\"color:#4A9EFF;font-weight:500;\">info@digitallicensestore.com<\/strong>.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- DETALLES DE LICENCIA -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">Detalles de licencia<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo transferir la licencia a otro PC?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Muchas licencias (incluidas las de Microsoft) pueden transferirse a un nuevo dispositivo, siempre que solo se usen en uno a la vez.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfEs compatible con mi sistema operativo?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">La compatibilidad se indica en la descripci\u00f3n del producto. Si tienes dudas, cont\u00e1ctanos antes de comprar.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo renovar mi licencia cuando caduque?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed, ofrecemos opciones de renovaci\u00f3n para determinados productos. Consulta la p\u00e1gina del producto o cont\u00e1ctanos.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfRecibir\u00e9 actualizaciones y soporte?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Mientras tu licencia sea v\u00e1lida, recibir\u00e1s actualizaciones y parches de seguridad directamente de los fabricantes.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo usar el software en otros pa\u00edses?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">La mayor\u00eda de licencias son v\u00e1lidas en todo el mundo. Sin embargo, pueden existir restricciones regionales seg\u00fan la pol\u00edtica del fabricante.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- EMPRESAS Y REVENDEDORES -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">Empresas & Revendedores<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfOfrec\u00e9is descuentos por volumen?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Ofrecemos precios especiales para empresas que adquieran varias licencias. Cont\u00e1ctanos para una oferta personalizada.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfPuedo convertirme en revendedor?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Ofrecemos programas para revendedores con precios exclusivos y soporte dedicado. Cont\u00e1ctanos para m\u00e1s informaci\u00f3n.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfOfrec\u00e9is promociones o descuentos?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Realizamos promociones regularmente en productos seleccionados. Suscr\u00edbete a nuestro bolet\u00edn para estar al d\u00eda.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- LEGAL -->\r\n<p style=\"font-size:11px;font-weight:500;letter-spacing:0.08em;text-transform:uppercase;color:#4A9EFF;margin:0 0 0.75rem;text-align:center;\">Legal<\/p>\r\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;margin-bottom:1.5rem;\">\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfLos productos cumplen la legislaci\u00f3n?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">S\u00ed. Nuestras licencias cumplen la normativa de la UE y la sentencia del TJCE sobre reventa de software <strong style=\"color:#4A9EFF;font-weight:500;\">(C-128\/11, 3 de julio de 2012)<\/strong>.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfQu\u00e9 obligaciones legales tengo como comprador?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Debes usar el software seg\u00fan los t\u00e9rminos del contrato de licencia. El uso indebido o la reventa no autorizada puede tener consecuencias legales.<\/p>\r\n  <\/div>\r\n  <div style=\"background:#0f2236;border-radius:12px;border:1px solid #1a3050;padding:1.25rem;\">\r\n    <p style=\"font-size:13px;font-weight:500;color:#e2eaf4;margin:0 0 6px;line-height:1.5;\">\u00bfQu\u00e9 ventajas ofrecen las asociaciones con las marcas?<\/p>\r\n    <p style=\"font-size:12px;color:#7a9ab8;line-height:1.6;margin:0;\">Nuestras asociaciones con Microsoft, Bitdefender, Kaspersky, ESET, Veeam y Panda garantizan software original con licencia y acceso a ofertas exclusivas.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inicio | Bienvenido a nuestra FAQ de licencias de software. Aqu\u00ed encontrar\u00e1 respuestas a las preguntas m\u00e1s importantes sobre entrega, 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